The Prophet Muhammad himself promoted peace and resolved disputes between his followers. The use of sulh is not limited to resolving disputes but can also be used as a procedure to avoid disputes altogether.
Overall, sulh plays an important role in promoting peace and resolving conflicts in Islamic law. The sulh or mediation approach has been widely used throughout the world in both Western and Middle Eastern countries. For example in the country of Kuwait, sulh is the main method of resolving cases and only 1% of cases are tried in Court.
In the state of Selangor, the Selangor Syariah Justice Department (JAKES) has implemented sulh since 2000 and the law used is the Selangor State Syariah Court's Sulh method 2001 which is the forerunner of Sulh law in Malaysia.
In addition, JAKESS is also the first Syariah Justice Department to establish an Alternative Resolution Division (ADR) in Malaysia. Since 2018, the resolution process has helped resolve cases at JAKESS every year as the resolution statistics are as follows:

Source: JAKESS ADR Statistics, 2024
It clearly shows that more than 70% of the cases assigned to sulh are successfully resolved with a peaceful settlement without going through the trial process.
This shows that the role of sulh is very significant in assisting the Syariah court in resolving disputes without taking a long time and commitment compared to if the case is tried before a Syariah judge.
The Conciliation Council is run by a Conciliation Officer who is responsible for assisting the parties in reaching a resolution of the case and leading the Conciliation discussion in accordance with the Conciliation method and subsequently preparing a Conciliation report to be submitted to the trial judge (Mohd Fuad, 2008).
Conciliation officers should be neutral to find an agreement to resolve the dispute (Nora Abdul Hak & et al, 2011) between the parties by looking at the material facts in the case. Mediation is confidential and only involves parties and Mediation officials. Everything discussed in it cannot be used as evidence in the trial if the case is not successfully resolved in the sulh council and distributed to the trial court.